I made an appointment for my friend (Frank), who has very limited hearing, (hearing aids in both ears) to get tested and see if there was some solution to help him understand people better. When we arrived we were greeted by Lisa, who is so friendly and helpful. She offered us coffee as we filled out some paperwork. Rob escorted us into the exam room. He proceeded to explain in great detail, the testing to take place, and the solutions that could be implemented. After the hearing test, he removed Frank’s hearing aids, (they were very dated) and replaced them with two new digital ones. He programmed them in place, in his ears, with digital technology using the results from the testing. Frank can communicate much better now because he hears much clearer than before. We returned after five days, and Rob did a few more adjustments. Lisa and Rob are good people, pleasant to talk with, and they make you feel like you matter, which nowadays is hard to find. Frank was able to work out a plan that he could afford on his limited income, and is overjoyed with the results
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